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ABOUT ME

,Diamond Davis

By being born, and partially raised, in the Flint, Michigan Area, I realized that if I wanted to advance my career, I would have to branch out a little further. So this is me, taking a leap of faith by applying to your company. I feel as though because our values and goals align, I would be a great addition to your team. Below you will find more information about me to see if we are indeed a good fit.

Education

2017-2021

BBA Business Marketing

Minor Economics

University of Michigan-Flint

Activities and Societies:

Cheerleading Club- Vice President 2017-2020

Block Club (Community Service Club)- Event Coordinator 2017-2018 Marketing Club- Marketing Coordinator 2018-2020

Food Advisory Board- Student Representative 2018-2019

Residential Advisor 2018-2020

Alpha Phi Alpha Fraternity Inc. Miss Black 2019-2020

Residential hall Council- Public Relations Manager -2017-2018

Club Sports council Vice President/Marketing Cooridinator-2019-2020

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Skills gained:

Community Engagement · Multitasking · Mentoring · Public Speaking · Organization Skills · Banking · Presentations · Community Management · Office Administration · Employee Training · Teamwork · Written Communication · Presentation Skills · Team Leadership · Problem Solving

Experience

  • Initiated effective sales techniques and drove product sales to over $4.8 million. Broadened territories and negotiated successful contracts by seeking out new clients and utilizing leadership skills. .

  • Increased sales by offering consultation on products and services and applying customer service and upselling techniques.

  • Performed inside business-to-business sales with proven proficiency in prospecting and territory management. Negotiated contracts and sales terms with new and existing clients.

  • Developed and deepened B2B relationships by providing exceptional service.

  • Attended advanced training sessions and conferences to increase product knowledge and productivity.

  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.

  • Prepared and delivered over 10 sales presentations per month to sell and advertise new programs.

  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.

APRIL 2022-PRESENT

JUNE 2018-April 2022

Call Center Representative

JUNE 2020-APRIL 2022

Residential Advisor

Field Sales and Marketing Representative

Techtronic Industries- TTI

Dort Financial Credit Union

  • Fielded average of 120 inbound phone calls a day to deliver support and remotely resolve service issues.

  • Gathered data and built financial models around key metrics. Developed future financial plans to support company objectives.

  • Assisted clients in making beneficial and strategic decisions regarding investments, low-cash financing and sourcing overseas partners.

  • Generated new business and referral clients in partnership with financial advisors and branch team.

  • Handled internal and external inquiries and complaints submitted by accounts payable clerk, finance director and other department heads, providing outstanding customer service when resolving issues.

  • Managed high levels of call flow and troubleshooted connectivity issues across networks such as Wi-Fi, and cellular.

  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

  • Managed multiple groups of over 50 students, overseeing mediations, trainings, and professional/personal growth of students.

  • Planned and executed private, company and client events.

  • Conducted interviews, surveys and site inspections.

  • Identified potential areas of compliance vulnerability and risk to develop and implement corrective action plans. Effectively implemented best training practices and adult learning principles in planning and creation of instructional materials.

  • Resolved conflicts and negotiated mutually beneficial agreements between parties.

  • Collaborated with other departments within facility to educate students and understand how functions affect the campus.

University of Michigan Flint

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